Return & Refund Policy for Digital Products - Hello Serenity Online Store

 

Thank you for shopping at Hello Serenity. We appreciate the trust you place in us for your mindfulness and personal growth resources. We also understand that sometimes a product may not fully meet your expectations. While we strive to provide valuable and insightful digital content, we recognize the importance of flexibility and customer satisfaction in our return and refund policy for digital products.

 

Refund Eligibility Criteria:

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1. Refund Request Window: Customers have 7 days from the date of purchase to request a refund for any digital product bought from our online store.

2. Proof of Purchase: To initiate a refund, the customer must provide a receipt or proof of purchase. Please ensure you keep your receipt or confirmation email, as this will be required to process your refund.

3. Condition for Refund: Given the nature of digital products, we can only offer refunds if you have not downloaded or accessed the content. We understand that this might be difficult to ascertain, so we ask for your honesty and integrity during the refund process.

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How to Request a Refund:

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To request a refund, please send an email to contact@hello-serenity.com with the following information:

• Your name and contact details

• The digital product you wish to refund

• The date of purchase

• The email or receipt number from your purchase

Upon receiving your refund request, our team will review the details and get in touch with you to process the refund if the criteria are met. Refunds will be processed back to the original method of payment within a certain amount of days, depending on your card issuer's policies.

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Questions:

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Should you have any questions regarding your purchase or the refund process, please don't hesitate to contact us at contact@hello-serenity.com. Our team is here to assist you and ensure your satisfaction with our products and services.

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At Hello Serenity, we are committed to providing high-quality resources to support your journey towards mindfulness and personal growth. We appreciate your understanding of our policies, which are designed to ensure that both the needs of our customers and the integrity of our digital products are maintained.

Thank you for choosing Hello Serenity for your mindfulness journey.